Frequently Asked Questions
Everything you need to know about shopping with BONIA International.
How can I track my order status?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our courier partner's portal to monitor your delivery in real-time.
What is BONIA's return and exchange policy?
We offer a 14-day return policy for unused items in their original packaging with all tags attached. Please note that sale items and personalized leather goods are final sale.
Are your leather products covered by a warranty?
Yes, all BONIA leather goods come with a 6-month limited warranty covering manufacturing defects. This does not include natural wear and tear or damage from improper care.
Do you offer international shipping?
BONIA International ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at the checkout page.
How should I care for my BONIA leather bag?
To maintain the quality of your leather, avoid direct sunlight and moisture. Use a soft, dry cloth for cleaning and store your item in the provided dust bag when not in use.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and various regional digital wallets and 'Buy Now, Pay Later' services depending on your location.